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ALL COURIER TRACKING
NOTICE! Your tracking number is essential for monitoring your order. If it begins with "UK," please scroll down to the track order section at the bottom the page. For all other tracking numbers, you can find tracking updates right here. Keep in mind that some order updates may only be available within 1-3 days, provided your package arrives within 7- 10 days.
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What's an auto discount?Stronics, a renowned e-commerce platform, offers a unique auto discount feature that automatically applies a discount to your total purchase amount at checkout. Available when you spend over a certain amount. This innovative feature saves you the hassle of searching for coupon codes or waiting for seasonal sales.
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When am I getting my delivery?All our deliveries are trackable and the delivery estimated lead time is provided on the product page just before check out. However, customers' are covered if delivery is delayed for unexpected circumstances. Alternatively, you may track your order if you have a tracking number (Track Order).
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How do I return an item?To return an item you ordered from Stronics. Go to customer service menu on top right corner. Scrowl down to contact us. Select the return or exchange method from the first down menu. Select the issue or reason for returning your item. Choose your preferred return method. Fill in your details. Click submit. A return label should be sent to your email within 24 hours. If you don't receive a response within 24 hours, please contact us. Print your label when you receive it and pack your item securely. Return your item to your chosen method. Done!
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Can I use the promo code on top of other offers?Many of our promo codes can be used in conjunction with other offers. Check the T&Cs of each code to be sure.
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Can I use multiple voucher codes?No, you can only use one promo code per purchase.
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When will I get my refunds?All refunds are processed once returned item(s) is received from the warehouse. But don't worry, we are generally understanding and very responsive when comes to refunds as long as the reason falls within our return policy. Refunds can take up to 5-7 days for your bank to process it into your account from the day we refund.
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How can I cancel my order at Stronics?At Stronics, we understand that circumstances may change, and you might need to cancel an order. To cancel your order, please follow these steps: 1. Log in to your Stronics account on our website. 2. Navigate to the "My Orders" section. 3. Locate the order you wish to cancel. 4. Click the "Cancel Order" button next to the relevant order. Please note that orders can only be canceled if they have not yet been dispatched. If your order has already been shipped, you will need to follow our returns process once you receive the item. For further assistance, you can contact our customer service team at customer@stronics.co.uk or call us at 0207 916 0577. We strive to provide a seamless shopping experience, and our team is always here to help with any issues you might encounter.
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Why is my tracking number not working?A: At Stronics, we strive to provide seamless order tracking to our valued customers. If your tracking number is not working, there could be several reasons for this issue: 1. Processing Time: After placing an order, it may take up to 24-48 hours for the tracking information to be updated in the system. Please check back after this period. 2. Carrier Delays: Sometimes, the shipping carrier may experience delays in updating tracking information on their end. We recommend checking directly on the carrier's website for the most current information. 3. Incorrect Entry: Ensure that the tracking number you entered is correct and does not contain any typos or extra spaces. 4. Order Confirmation: Verify that you have received a shipping confirmation email from Stronics, which will contain the correct tracking number and link. 5. International Shipping: For international orders, tracking information may take longer to update due to customs processing. If you have waited more than 48 hours and the tracking number is still not working, please reach out to our customer service team for assistance. You can contact us via email or phone, and we will be happy to help you resolve the issue. Your satisfaction is our priority at Stronics.
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What is the difference between Stronics Point Reward and Stronics Twism Coupon?Stronics Point Reward and Stronics Twism Coupon are innovative loyalty programs that have taken customer rewards to the next level. With Stronics reward, customers earn points every time they make a purchase. These points can then be redeemed for discounts, free merchandise, or even exclusive experiences. But what sets Stronics Twism apart is its unique twist on loyalty rewards. In addition to earning points for purchases, customers can also earn points for engaging with the brand on social media, referring friends, and even leaving reviews. Both programs are easy to join and can be used in conjuction, simply sign up for free to start earning rewards right away.
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How do I connect Wireless Bluetooth Headphones to my Andoid phone?To pair your mobile phone with a wireless Bleutooth Earbuds, follow these steps: 1. Make sure your earbuds battery is charged. 2. Go setting in your Android mobile phone. 3. Click on connection, select Bluetooth. 4. Turn on Bluetooth mode if is off. 5. Find your Bluetooth headphones under paired devices on your phone 6. Click on it when you find it. 7. Done.
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How long does it takes to repair?We aim to have a device repaired same day, however in some cases it take some days if we have to order a spare part. We offer warranty to all our repairs.
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Do you offer a repair?Yes! we offer fast and professional repair at Stronics service repair for a wide range of consumer electronics such as Laptops, Mobile Phones, Games Consoles, Tablets, Desktop Pcs and Television.
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How can I book a repair?All our repairs are booked on our website on Tech Services menu and / or over the phone for free.
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