Question 1

How do I track my order and check its delivery status?

Accepted Answer

Tracking your order is simple! Use the tracking number we provide to check its status anytime. Estimated delivery times are displayed on the product page before checkout. If there are unexpected delays, we’re here to assist!

Question 2

Why isn’t my tracking number working?

Accepted Answer

If your tracking number isn’t working, don’t worry! It might take 24–48 hours to update. Double-check the number, your shipping confirmation email, and the carrier’s website. For international orders, customs might cause delays. Still stuck? Contact our customer service — we’re happy to help!

Question 3

How do I return an item?

Accepted Answer

Returning an item is easy! Go to the customer service menu on our website, click 'Contact Us,' and choose your return or exchange method. Fill in the details, and we’ll email you a return label within 24 hours. Print it, pack your item securely, and send it back. Need help? We’re here for you anytime!

Question 4

How long does it take to receive a refund?

Accepted Answer

Refunds are processed once the returned item(s) is received at our warehouse. Refunds can take up to 5-7 days for your bank to process it into your account from the day we issue the refund.

Question 5

Can I use the promo code on top of other offers?

Accepted Answer

Many of our promo codes can be used in conjunction with other offers. Check the T&Cs of each code to be sure.

Question 6

Can I use multiple voucher codes?

Accepted Answer

No, you can only use one promo code per purchase.

Question 7

How do your reward points and promo rewards work?

Accepted Answer

With Stronics Points, you earn rewards when you shop and can use them for savings on future orders. Twism Coupon may also give you rewards through selected social media activity and other promotions. Check the terms of each offer for the full details.

Question 8

How do your automatic discounts apply?

Accepted Answer

Our automatic discounts are applied at checkout when your purchase exceeds a specific amount. No need for coupon codes or waiting for sales — it’s all automatic!

Question 9

How do I cancel my order?

Accepted Answer

Want to cancel your order? Log in to your Stronics account, go to 'My Orders,' find the order, and click 'Cancel Order.' Note: Orders can only be cancelled if not dispatched. If already shipped, follow our returns process. Need help? Email us at customer@stronics.co.uk or call 0207 916 0577 — we’re here to assist!

Question 10

I want to speak to a person

Accepted Answer

Of course. If you’d like to speak to a member of the Stronics team, please use the contact form and share a brief summary of what you need help with. If your enquiry is about an order, have your order number ready. We’ll pass your enquiry to the appropriate team member for review. We won’t promise an immediate live response unless an agent is actually available.

TRACK YOUR ORDER
Enter the tracking number from your dispatch email.

DELIVERY STATUS

Track via Our Couriers

Frequently asked questions

How do I track my order and check its delivery status?

Why isn’t my tracking number working?

How do I return an item?

How long does it take to receive a refund?

Can I use the promo code on top of other offers?

Can I use multiple voucher codes?

How do your reward points and promo rewards work?

How do your automatic discounts apply?

How do I cancel my order?

I want to speak to a person

TRACK YOUR ORDER Enter the tracking number from your dispatch email.

DELIVERY STATUS

Track via Our Couriers

Frequently asked questions

How do I track my order and check its delivery status?

Why isn’t my tracking number working?

How do I return an item?

How long does it take to receive a refund?

Can I use the promo code on top of other offers?

Can I use multiple voucher codes?

How do your reward points and promo rewards work?

How do your automatic discounts apply?

How do I cancel my order?

I want to speak to a person

TRACK YOUR ORDER
Enter the tracking number from your dispatch email.