Guest Return Centre
We’re sorry your purchase didn’t meet your expectations. Follow the steps below to request a return or refund. Please have your order number and the email address used at checkout ready. If you need help, contact our Customer Services team.
Start a guest return
Free return postage may be provided for eligible returns once your request has been approved.
The approval returns process
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Submit a Return Request: Log into your account and fill out the return request form for your order.
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Review by Customer Service: Our customer service team will review your request, checking the eligibility based on our return policy.
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Approval Notification: You will receive a notification via email or through your account about the approval or denial of your return.
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Return Instructions: If approved, you'll receive instructions on how to return the item, including any prepaid shipping labels if applicable.
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Item Inspection: Once we receive the returned item, it will be inspected to ensure it meets return conditions.
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Refund Process: If everything checks out, your refund will be processed, and you’ll receive a confirmation email.
Your refunds process.
Please wait patiently for the warehouse to confirm receipt of your item(s). This usually can take up to 3-10 days, however some orders can be processed faster depending on the item you purchased. Please allow 2 - 3 days to contact us after submitting this request. And 15 days after you have returned your item for a refund.
