How do I track my order and check its delivery status?

Tracking your order is simple! Use the tracking number we provide to check its status anytime. Estimated delivery times are displayed on the product page before checkout. If there are unexpected delays, we’re here to assist!

Why isn’t my tracking number working?

If your tracking number isn’t working, don’t worry! It might take 24–48 hours to update. Double-check the number, your shipping confirmation email, and the carrier’s website. For international orders, customs might cause delays. Still stuck? Contact our customer service — we’re happy to help!

How do I return an item?

Returning an item is easy! Go to the customer service menu on our website, click 'Contact Us,' and choose your return or exchange method. Fill in the details, and we’ll email you a return label within 24 hours. Print it, pack your item securely, and send it back. Need help? We’re here for you anytime!

How long does it take to receive a refund?

Refunds are processed once the returned item(s) is received at our warehouse. Refunds can take up to 5-7 days for your bank to process it into your account from the day we issue the refund.

Can I use the promo code on top of other offers?

Many of our promo codes can be used in conjunction with other offers. Check the T&Cs of each code to be sure.

Can I use multiple voucher codes?

No, you can only use one promo code per purchase.

How do your reward points and promo rewards work?

With Stronics Points, you earn rewards when you shop and can use them for savings on future orders. Twism Coupon may also give you rewards through selected social media activity and other promotions. Check the terms of each offer for the full details.

How do your automatic discounts apply?

Our automatic discounts are applied at checkout when your purchase exceeds a specific amount. No need for coupon codes or waiting for sales — it’s all automatic!

How do I cancel my order?

Want to cancel your order? Log in to your Stronics account, go to 'My Orders,' find the order, and click 'Cancel Order.' Note: Orders can only be cancelled if not dispatched. If already shipped, follow our returns process. Need help? Email us at customer@stronics.co.uk or call 0207 916 0577 — we’re here to assist!

Customer Service

You can contact us via live chat. Or need help over the phone? call our free number bellow.
We aim to respond within 24 hours for non urgent email.

Frequently asked questions

General

Product Support

Tech Support

Shipping & Delivery

Payments

Returns & Refunds

Shipping & Delivery

Repairs & Warranty

Rewards & Loyalty

Hepl & Contact us

Contact us

Contact details:

Customer Line: 0207 916 0577

Tech Support Line (WhatsApp) +44(0)730 616 3130

Affiliate Line: +44(0)207 916 0577

Address: 43 Polesworth House

Alfred Road

London, W2 5HB

Email addresses:

Customer service: customer@stronics.co.uk

General enquiries: contactus@stronics.co.uk

Recruitment: hr@stronics.co.uk

Tech Team: techsupport@stronics.co.uk

Would you like to chat with someone? Our online live chat agent is available to help with your problems.

Our Hours Of Service are:

Monday - Friday: 8 am to 9pm

Saturday: 8 am - 8 pm

Sunday : 11 am - 5pm

Return form

You can also fill in the form bellow to send us your request or tell us how we can help you with your order and any other issues. One of our helpful colleagues will get back to you with a solution within 24 hours.

Cancel order.

🚚 Fast UK Delivery | 🔒 Secure Checkout | ↩ Free Returns | ⭐ Trusted UK Store