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ALL COURIER TRACKING
NOTICE! Your tracking number is essential for monitoring your order. If it begins with "UK," please scroll down to the track order section at the bottom the page. For all other tracking numbers, you can find tracking updates right here. Keep in mind that some order updates may only be available within 1-3 days, provided your package arrives within 7- 10 days.

Our Courier Partners
If the tracking information isn't working, please check with the courier company responsible for delivering your order. You can track your package directly through their official website for more details.

  • How does the auto discount feature work?
    The auto discount feature automatically applies a discount at checkout when you spend over a certain amount. No need for coupon codes or waiting for sales.
  • How do I track my delivery and when should I expect it to arrive?
    All our deliveries can be tracked, with estimated delivery times shown on the product page before checkout. In case of unexpected delays, you're covered. Use the tracking number provided to check your order's status.
  • What is the process for returning an item?
    To return an item, go to the customer service menu on the top right corner of our website. Scroll down to 'Contact Us' and select the return or exchange method. Choose the reason for your return, fill in your details, and click submit. You'll receive a return label via email within 24 hours. If not, contact us. Print the label, pack your item securely, and return it using your chosen method.
  • Can I use the promo code on top of other offers?
    Many of our promo codes can be used in conjunction with other offers. Check the T&Cs of each code to be sure.
  • Can I use multiple voucher codes?
    No, you can only use one promo code per purchase.
  • When will I get my refunds?
    All refunds are processed once returned item(s) is received from the warehouse. But don't worry, we are generally understanding and very responsive when comes to refunds as long as the reason falls within our return policy. Refunds can take up to 5-7 days for your bank to process it into your account from the day we refund.
  • How can I cancel my order at Stronics?
    At Stronics, we understand that circumstances may change, and you might need to cancel an order. To cancel your order, please follow these steps: 1. Log in to your Stronics account on our website. 2. Navigate to the "My Orders" section. 3. Locate the order you wish to cancel. 4. Click the "Cancel Order" button next to the relevant order. Please note that orders can only be canceled if they have not yet been dispatched. If your order has already been shipped, you will need to follow our returns process once you receive the item. For further assistance, you can contact our customer service team at customer@stronics.co.uk or call us at 0207 916 0577. We strive to provide a seamless shopping experience, and our team is always here to help with any issues you might encounter.
  • What should I do if my tracking number isn't working?
    If your tracking number isn't working, it could be due to: 1. Processing Time: It may take 24-48 hours for tracking info to update. 2. Carrier Delays: Check the carrier's website for updates. 3. Incorrect Entry: Ensure the tracking number is correct. 4. Order Confirmation: Verify you received a shipping confirmation email. 5. International Shipping: Customs processing may delay updates. If it still doesn't work after 48 hours, contact our customer service for help.
  • What is the difference between Stronics Point Reward and Stronics Twism Coupon?
    Stronics Point Reward and Stronics Twism Coupon are innovative loyalty programs that have taken customer rewards to the next level. With Stronics reward, customers earn points every time they make a purchase. These points can then be redeemed for discounts, free merchandise, or even exclusive experiences. But what sets Stronics Twism apart is its unique twist on loyalty rewards. In addition to earning points for purchases, customers can also earn points for engaging with the brand on social media, referring friends, and even leaving reviews. Both programs are easy to join and can be used in conjuction, simply sign up for free to start earning rewards right away.
  • How do I connect Wireless Bluetooth Headphones to my Andoid phone?
    To pair your mobile phone with a wireless Bleutooth Earbuds, follow these steps: 1. Make sure your earbuds battery is charged. 2. Go setting in your Android mobile phone. 3. Click on connection, select Bluetooth. 4. Turn on Bluetooth mode if is off. 5. Find your Bluetooth headphones under paired devices on your phone 6. Click on it when you find it. 7. Done.
  • How long will my device repair take?
    Most repairs are completed the same day. If we need to order a spare part, it might take a few extra days. All repairs come with a warranty.
  • What types of repair services do you offer?
    We provide fast, professional repair services for laptops, mobile phones, game consoles, tablets, desktop PCs, and TVs.
  • How do I book a repair service?
    You can book a repair through our website under the Tech Services menu or by calling us. Both options are free of charge.
Internal tracking
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