Customer Service

Our automatic discount feature applies a discount at checkout when you spend over a certain amount. No need for coupon codes or waiting for sales – it's all done for you!

You can track all our deliveries, with estimated delivery times shown on the product page before checkout. In case of unexpected delays, you're covered. Use the tracking number provided to check your order's status anytime.

To return an item, go to the customer service menu on the top right corner of our website. Scroll down to 'Contact Us' and select the return or exchange method. Choose the reason for your return, fill in your details, and click submit. You'll receive a return label via email within 24 hours. If not, contact us. Print the label, pack your item securely, and return it using your chosen method.

Many of our promo codes can be used in conjunction with other offers. Check the T&Cs of each code to be sure.

No, you can only use one promo code per purchase.

All refunds are processed once returned item(s) is received from the warehouse. But don't worry, we are generally understanding and very responsive when comes to refunds as long as the reason falls within our return policy. Refunds can take up to 5-7 days for your bank to process it into your account from the day we refund.

At Stronics, we understand that circumstances may change, and you might need to cancel an order. To cancel your order, please follow these steps: 1. Log in to your Stronics account on our website. 2. Navigate to the "My Orders" section. 3. Locate the order you wish to cancel. 4. Click the "Cancel Order" button next to the relevant order. Please note that orders can only be canceled if they have not yet been dispatched. If your order has already been shipped, you will need to follow our returns process once you receive the item. For further assistance, you can contact our customer service team at customer@stronics.co.uk or call us at 0207 916 0577. We strive to provide a seamless shopping experience, and our team is always here to help with any issues you might encounter.

If your tracking number isn't working, it could be due to: 1. Processing Time: It may take 24-48 hours for tracking info to update. 2. Carrier Delays: Check the carrier's website for updates. 3. Incorrect Entry: Ensure the tracking number is correct. 4. Order Confirmation: Verify you received a shipping confirmation email. 5. International Shipping: Customs processing may delay updates. If it still doesn't work after 48 hours, contact our customer service for help.

Stronics Point Reward and Stronics Twism Coupon are innovative loyalty programs that have taken customer rewards to the next level. With Stronics reward, customers earn points every time they make a purchase. These points can then be redeemed for discounts, free merchandise, or even exclusive experiences. But what sets Stronics Twism apart is its unique twist on loyalty rewards. In addition to earning points for purchases, customers can also earn points for engaging with the brand on social media, referring friends, and even leaving reviews. Both programs are easy to join and can be used in conjuction, simply sign up for free to start earning rewards right away.

To pair your mobile phone with a wireless Bleutooth Earbuds, follow these steps: 1. Make sure your earbuds battery is charged. 2. Go setting in your Android mobile phone. 3. Click on connection, select Bluetooth. 4. Turn on Bluetooth mode if is off. 5. Find your Bluetooth headphones under paired devices on your phone 6. Click on it when you find it. 7. Done.

Most repairs are completed the same day. If we need to order a spare part, it might take a few extra days. Rest assured, all repairs come with a warranty for your peace of mind.

We offer fast, professional repair services for laptops, mobile phones, game consoles, tablets, desktop PCs, and TVs. Whatever your tech issue, we've got you covered!

You can book a repair through our website under the Tech Services menu or by calling us. Both options are free of charge and easy to use.