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NOTE : - Depending on the delivery lead times of your order, it's possible that the tracking information might not be updated immediately. If a delivery time is offered, we'll aim for it. If we can’t – because of the continued effects of Coronavirus on our people and ways of working – we’ll deliver as soon as possible. If you've given us your mobile number, you'll also receive a text message notifying you when it's ready for delivery.

Please rest assured, your order will be with you soon it's on the way.

Customer Service

You can contact us via live chat. Or need help over the phone? call our free number bellow. 
We aim to respond within 24 hours for non urgent email.

  • What's an auto discount?
    Stronics, a renowned e-commerce platform, offers a unique auto discount feature that automatically applies a discount to your total purchase amount at checkout. Available when you spend over a certain amount. This innovative feature saves you the hassle of searching for coupon codes or waiting for seasonal sales.
  • When am I getting my delivery?
    All our deliveries are trackable and the delivery estimated lead time is provided on the product page just before check out. However, customers' are covered if delivery is delayed for unexpected circumstances. Alternatively, you may track your order if you have a tracking number (Track Order).
  • How do I return an item?
    To return an item you ordered from Stronics. Go to customer service menu on top right corner. Scrowl down to contact us. Select the return or exchange method from the first down menu. Select the issue or reason for returning your item. Choose your preferred return method. Fill in your details. Click submit. A return label should be sent to your email within 24 hours. If you don't receive a response within 24 hours, please contact us. Print your label when you receive it and pack your item securely. Return your item to your chosen method. Done!
  • Can I use the promo code on top of other offers?
    Many of our promo codes can be used in conjunction with other offers. Check the T&Cs of each code to be sure.
  • Can I use multiple voucher codes?
    No, you can only use one promo code per purchase.
  • When will I get my refunds?
    All refunds are processed once returned item(s) is received from the warehouse. But don't worry, we are generally understanding and very responsive when comes to refunds as long as the reason falls within our return policy. Refunds can take up to 5-7 days for your bank to process it into your account from the day we refund.
  • What is the difference between Stronics Point Reward and Stronics Twism Coupon?
    Stronics Point Reward and Stronics Twism Coupon are innovative loyalty programs that have taken customer rewards to the next level. With Stronics reward, customers earn points every time they make a purchase. These points can then be redeemed for discounts, free merchandise, or even exclusive experiences. But what sets Stronics Twism apart is its unique twist on loyalty rewards. In addition to earning points for purchases, customers can also earn points for engaging with the brand on social media, referring friends, and even leaving reviews. Both programs are easy to join and can be used in conjuction, simply sign up for free to start earning rewards right away.
  • How do I connect Wireless Bluetooth Headphones to my Andoid phone?
    To pair your mobile phone with a wireless Bleutooth Earbuds, follow these steps: 1. Make sure your earbuds battery is charged. 2. Go setting in your Android mobile phone. 3. Click on connection, select Bluetooth. 4. Turn on Bluetooth mode if is off. 5. Find your Bluetooth headphones under paired devices on your phone 6. Click on it when you find it. 7. Done.
  • How long does it takes to repair?
    We aim to have a device repaired same day, however in some cases it take some days if we have to order a spare part. We offer warranty to all our repairs.
  • Do you offer a repair?
    Yes! we offer fast and professional repair at Stronics service repair for a wide range of consumer electronics such as Laptops, Mobile Phones, Games Consoles, Tablets, Desktop Pcs and Television.
  • How can I book a repair?
    All our repairs are booked on our website on Tech Services menu and / or over the phone for free.
Hepl & Contact us

Contact us

Contact details:

 

Customer Line: 0207 916 0577

Tech Support Line: +44(0)730 616 3130

Affiliate Line: +44(0)759 358 243

Address: 43 Polesworth House

Alfred Road

London, W2 5HB

 

Email addresses:

Customer service: customer@stronics.co.uk

General enquiries: contactus@stronics.co.uk

Recruitment: hr@stronics.co.uk

Tech Team: techsupport@stronics.co.uk

Would you like to chat with someone? our customer service online live chat agent is available to help with your problems.

 

Our Hours Of Service are:

Monday - Friday : 8am to 9pm

Saturday : 8am - 8pm

Sunday : 11am - 5pm

Image by Corinne Kutz
Return form

You can also fill in the form bellow to send us your request or tell us how we can help you with your order and any other issues. One of our helpful colleagues will get back to you with a solution within 24 hours . 

Upload File

Thanks for submitting! we aim to respond within 24 hours.

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